Privacy Policy for Octave Oasis
At Octave Oasis, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform or utilise our car wash and detailing services.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, email address, phone number, and vehicle details (make, model, license plate number) when you book a service, register on our platform, or contact us directly.
- Transaction Data: Details about the services you purchase from us, including selected car wash and detailing packages (e.g., premium exterior wash, ceramic coating application), date and time of service, and payment information.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This helps us understand user behaviour and improve our website functionality.
- Communication Data: Records of your communications with us, including inquiries, feedback, and customer support interactions.
2. How We Use Your Information
Your information is used for various purposes to deliver our premium car wash and detailing services effectively:
- Service Provision: To process your bookings for services like interior vacuuming and cleaning, paint correction, engine bay detailing, and headlamp restoration, and to provide the requested services.
- Communication: To send you confirmations, reminders, updates about your service appointments, and respond to your inquiries.
- Improvement of Services: To analyse usage patterns and feedback to enhance our service offerings, website functionality, and customer experience.
- Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional offers, news about new services such as odor removal or express detailing, and other marketing communications relevant to Octave Oasis. You can opt-out at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing our services (e.g., payment processors, IT support, marketing agencies). These providers are contractually bound to protect your data and only use it for the purposes for which we disclose it to them.
- Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under applicable data protection laws, you have certain rights concerning your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or certain other purposes.
- Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Third-Party Websites
Our online platform may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third-party websites.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Octave Oasis
18 Maxwell Road, #03-10, Maxwell House
Singapore, 069114
Singapore